OVERVIEW

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Such as tailor made items that has been manufactured to order.

Additional non-returnable items:
• Gift cards

To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted:
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.

EXCHANGES

We only replace items if they are defective or damaged, in accordance with your consumer rights. If you need to exchange it for the same item, send us an email at sales@londonroadbathrooms.com

Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

NEED HELP?

Contact us at sales@londonroadbathrooms.com for questions related to refunds and returns.